UK Delivery
Shipping within the UK is free of charge. All artworks that are available on our website that do not require additional services, i.e. floating frames, etc., should be delivered within 7 working days from receipt of payment. If you require a customisable size and/or optional extras such as the framing service please allow 3 - 5 weeks. We will endeavor to ship your item sooner, however, our lead times are often dictated by the suppliers of the optional extras, which need to come into us to complete the order.
Delivery is arranged by us to the address, as provided by you during ordering process on the website or during any discussion with our Big Canvas Art Team, or as outlined in your payment through PayPal.
Delivery times are estimates and not guaranteed, we will always try to give you an idea of when Artwork should be expected; however, these times are estimated and not guaranteed and therefore we will not be held responsible.
If you have any particular shipping requirements then you must please contact us directly using the “contact” information available on the website or email us with the details.
You are responsible for ensuring the delivery information is accurate and for making arrangements to take delivery of Artwork. Risk in Artwork passes to you upon delivery of the Artwork. Where you have not made any arrangements to take delivery and delivery has been attempted then you will be responsible for any additional delivery charges incurred.
Delivery of Artwork will require a signature (this usually must be someone aged 18 or over), on receipt. Your signature, or that of someone on your behalf, confirms receipt of the Artwork but also the state of the package received.
When you receive your order it is your responsibility to carefully examine both the package (before it is opened) and the Artwork for any damage. If there is any damage whatsoever or if, for example, a package shows signs of damage before it is opened, we highly recommend that you sign for the parcel, ‘Received Damaged’ and then take photographs of the damaged packaging before opening so that we may take this matter up with the courier service. Failure to follow these 2 steps will result in the courier company dismissing our potential claim for compensation. In the subsequent event that the Artwork is found to be damaged, please email us for help at louise@bigcanvasart.co.uk.
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International Delivery
We are happy to ship artwork worldwide, however before placing your order please contact us at louise@bigcanvasart.co.uk so that we can confirm the appropriate shipping costs to your chosen country. In addition to the actual purchase price of the Artwork, you will be solely and fully responsible for any and all tax/duty costs, fees, liabilities, handling charges, shipping costs, insurance which may arise or apply to your order and delivery (please see our full terms & conditions for more details).
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Artwork
Details of the Artwork for sale are discussed between us at Big Canvas Art and you as the customer. If you need any other information or you have any queries you can contact us directly using the “contact” information available on the Website or email/message us before placing your order.
Quotes for bespoke pieces will be valid for a period of 14 days. The quote/s given are not part of any agreement unless specifically stated within the Order Confirmation.
You can place an order for artwork by following the Website guidance. We reserve the right not to accept orders for any reason.
If we are unable to supply Artwork which has been paid for then we will, at our sole discretion, cancel the order, and you will be provided with a full refund.
Commissions/bespoke/made to order requests – Big Canvas Art will agree a price for a commission, based on your requirements. The total price is payable before the order will be processed, unless agreed otherwise by us. Once you have placed the order, then you are not able to cancel Commission/bespoke/made to order piece of artwork/artworks; unless at the sole discretion of Big Canvas Art.
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Once Artwork has been completed, you may be sent images for approval. At this stage you will be given the chance to discuss the Artwork/s with us and to add to, or adapt the Artwork (within a reasonable timeframe and one that doesn't alter the requested composition of the original order) that we here at Big Canvas Art have produced as we want to make sure that you are happy with the Artwork created for you. Art is subjective and you are asking us to create a piece based on examples of work that we have produced and you have liked, therefore in the event our of discussions for any changes to commissions/bespoke/made to order requests, we have the right to charge for the additional time and materials without prejudice and a cost for the additional work will be emailed in writing.
Except as expressly stated in these Terms and Conditions or those statutory warranties which apply to consumers, all warranties, whether express or implied, by operation of law or otherwise, are hereby excluded in relation to the Artwork.
Big Canvas Art Artwork is created using high quality materials, acrylic paints and is handmade in the UK. If you are unsure about the position of the artwork in terms of sunlight or in rooms with high humidity such as bathrooms, please contact us at louise@bigcanvasart.co.uk to ensure we can give you some advice – please check with us before purchasing if you are unsure. It is your responsibility to look after the artwork and whilst we always welcome your feedback and we make pieces that we hope will be in your home for a long time, we cannot accept any responsibility for discolouration of artwork or any damage after time of delivery to you.
Artworks may very in colour or texture in person and whilst every effort is made to try and get the artwork as close to the images at Big Canvas Art, every persons screen could show a slight variation. If you need anymore images or require any more information before purchasing, please contact us directly using the information on the website and we will do our very best to help.
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Refunds and Returns
As all of our Artwork is painted by hand and produced in low volumes throughout the calendar year, allowing us to ensure that each sold piece before leaving our building is carefully checked for any imperfections/damage to ensure it meets our high standards before it is lovingly and securely packaged ready for shipping and therefore should not require a refund or return. However, in the unusual event of the wrong Artwork arriving or if you have any Artwork delivered from us which is faulty or part-missing, then we ask that you contact us directly using the “contact” information available on the Website or email us at louise@bigcanvasart.co.uk within 7 days after the day you received the Artwork. We will do our best to help with any issue of this nature and may provide exchanges in the highly unlikely event that the artwork is faulty. If you decide you no longer want the artwork, unfortunately we cannot give refunds for either the advertised pieces as promoted on the website or for orders to your specified size and frame choice and therefore cannot be resold. In certain circumstances, refunds within the 14 day period after delivery may be made at our sole discretion using the same payment method that you used to pay us however this is not guaranteed. Please bear in mind that some payment methods mean that a refund may take a while to reach your account. Of course we really want happy customers, so if you have any concerns or issues with your order, please just let us know.
Cancelling Orders
If you wish to cancel your order, please contact us at louise@bigcanvasart.co.uk within 24hrs of placing your order so that we can cancel the courier delivery booking. In the event that we have arranged and paid for the courier service, we may be able to cancel the delivery and not be charged, however any costs incurred from cancelling the courier service (i.e. due to their cancellation deadlines and terms & conditions) will be deducted from any refunds given and confirmation of these costs will be supplied in writing. If you require a bespoke painting made to order piece, once work has started, a refund cannot be issued unless at our sole discretion.
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At the end of the day, we want you to be happy and confident that the purchase you are making is right for you and your intended space where the piece will hang.
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